Accent Modification Training & Speech Communication Services
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Accent Modification Training for Expat Professionals
FREQUENTLY ASKED QUESTIONS
How do we meet for sessions? I will send you a Google Meet link before each session. You will use this link to join our video session at your scheduled time. You do not need a Google account to access these meeting links.
How do I pay for sessions? We offer multiple, guaranteed secure online payment options. You can pay directly online on the invoice using your credit/debit card (Visa or Mastercard), mobile wallet (Apple Pay, Google Pay), or bank transfer (ACH – U.S. ONLY). You can save, update, or remove your payment information at any time. Secure Payments Our payment processor employs industry-best online payment security practices through PCI (Payment Card Industry) compliance. PCI is the security standard for organizations that handle credit card transactions. It uses real-time card validation, fraud detection, and encryption to process and store payment details safely. PAY AN INVOICE BY CREDIT/DEBIT CARD 1.Open the invoice from the email that was sent to you 2.Select the View Invoice button in the email 3.Ensure you are on the Credit Card tab 4.Enter your credit card details 5.Select Pay in full 6.Then select the Pay $xx.xx button PAY AN INVOICE BY BANK TRANSFER (ACH - U.S. ONLY) 1.Open the invoice from the email that was sent to you 2.Select the View Invoice button in the email 3.Ensure you are on the Bank Transfer tab 4.If the invoice displays as Secured by Stripe, enter your Full Name and Email 5.Select Pay in full 6.Then select the Connect Your Bank button 7.In the pop-up select Agree and Continue 8.Select your bank by searching for it, or selecting the bank’s icon in the list 9.Then select the account to pay with and select Connect Account 10.The account will become connected, select Done 11.Then on the invoice, select the Pay $xx.xx button PAY AN INVOICE WITH APPLE PAY 1.If you have never used Apple Pay before, you can get set up with the Apple Pay steps here first 2.Open the invoice on your Apple device, the invoice should be viewed on Safari 3.Select the Apple Pay button on the invoice a.If you are using your mobile device, confirm the payment with Touch ID. Your invoice is now paid b.If you are using your MacBook, confirm the payment with the Touch Bar on your MacBook, your iPhone or Apple Watch. Your invoice is now paid. PAY AN INVOICE WITH ZELLE We accept payments with Zelle. Click on our Zelle QR code sent to you in your invoice or Zelle payment request. Please note, you will only be able to send payments using Zelle through your financial institution’s banking app. You will not be able to send payments from the Zelle app. In order to use Zelle for international payments, your bank account must be based in the U.S.
Do you offer payment plans? We offer Affordable Payment Terms You can choose to pay for your training program in three (3) monthly recurring payments. You can easily save your payment details so that you are automatically billed each time you are invoiced. SAVE YOUR PAYMENT INFORMATION 1.Open the invoice from the email that was sent to you 2.Select the View Invoice button in the email 3.Under the Recurring Payment section, leave the toggle on if you want to automatically have all future recurring invoices paid automatically 4.You can choose to either opt in with a credit/debit card, or a bank transfer (ACH – U.S. ONLY) 5.Enter the payment details as needed 6.For credit/debit cards or bank transfers (ACH), check off the box next to Save this credit card to an account with Culture Crossroads or Remember this bank account for future invoices from Culture Crossroads to save your payment details for re-use on any future invoices 7.Select the Pay $xx.xx button 8.A confirmation page will appear, and the payment will start processing.
Do you accept insurance?​ We are a private pay practice and do not accept insurance.​​​​​​​ Because an "accent" is not considered a speech disorder, accent modification is regarded as an elective service rather than a clinical one and so is generally not covered by insurance.
What is the cancellation policy?​ Cancellation/Rescheduling Policy •   If you need to cancel a scheduled session, please contact Jazmine at least 24 hours prior to the scheduled session. •   Any cancelled sessions will be rescheduled to within 2 weeks of the date originally scheduled, otherwise they are forfeit. •   If you cancel with less than 24 hours’ notice, or do not show up for a scheduled session without notice, that session is lost and no make-up will be given.